IntellAgents

we're on the phone-only side of this problem at Dial and even single-channel handoff is the hard part, so I'm curious about cross-channel memory specifically: if someone messages on WhatsApp, doesn't get what they need, then calls the same number, does the voice agent pick up that WhatsApp thread's context or does the phone call start cold? that continuity is the actual promise of "one agent" over just having five bots share a knowledge base

galdayan · Imported from Product Hunt

The "one brain, one knowledge base" claim is the interesting bet here, and also the part I would poke at. I work on voice AI, and the lesson that cost me the most time is that a knowledge base tuned for chat reads terribly out loud. A three bullet answer that scans fine in WhatsApp becomes forty seconds of monologue on a call, and people hang up. Did you end up keeping one source of truth with a voice specific rendering layer on top, or do makers have to write separate short answers for the phone channel? Curious also how the agent decides to stop talking and hand off to a person on voice, since that threshold usually has to be much lower than it is in chat.

igorgurovich · Imported from Product Hunt