Kai Resolve
Kai Resolve is an AI-powered second-level support engineer that investigates difficult support tickets by analyzing screen recordings, logs, account data, and code (read-only). It provides diagnoses, answers customers when possible, and escalates confirmed bugs as coding tasks for engineering teams to review and fix. Integrated within Gleap's support platform, it automates root cause analysis and improves customer support workflows for SaaS and software teams.
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Checked Oct 21, 2026
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- Performance
- 95 out of 100, Good
- Accessibility
- 86 out of 100, Needs improvement
- Best Practices
- 100 out of 100, Good
- SEO
- 100 out of 100, Good
Around the Web
I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉
laugau · Review on Product Hunt
I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.
suganthanmn · Review on Product Hunt
Really interesting approach to customer support with AI agents handling tickets and finding bugs automatically while saving time for support teams
shivam_kushwaha16 · Review on Product Hunt
Telling the customer once their fix is live is the bit I like here. Easy for that last message to get lost after the engineering work is done.
oleksii_sekundant · Imported from Product Hunt
Curious if multiple customers report the same bug in different ways, can Kai correlate those tickets to one investigation?
michelle_bankas · Imported from Product Hunt
On the $0.49 per investigation, if one ticket has a few different issues in it, does that still count as one investigation or does each issue get billed separately? our customers usually dump everything into one message lol
mark_carungay · Imported from Product Hunt